If you have any issues, please email << helpme@20x200.com >>. If you do not see an email from us with your gift certificate information within 20 minutes of your purchase, please check your spam folder. Note that hotmail and AOL sometimes filter our emails, if you are on these systems and don't see our email, just email us with your google checkout number and we'll send you a manual copy of the certificate information. Also note that we send the certificate information to you (rather than the person receiving the gift) so that you can decide when and how to give your gift.